Patient Satisfaction at Dentist Clinic in Zagazig University Hospitals Egypt
Marwa B. Awad Allah,
Maha S. Eltwansy,
Dalia A El-Shafei
Issue:
Volume 2, Issue 4-1, October 2017
Pages:
1-6
Received:
3 April 2017
Accepted:
6 April 2017
Published:
27 April 2017
DOI:
10.11648/j.wjph.s.2017020401.11
Downloads:
Views:
Abstract: Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services and study any patterns of association of socio-demographic variables on the patient satisfaction level. Methods: Across-section study was carried out at dentist clinic in Zagazig University Hospital from June to August 2014. One hundred ninety eight (198) patients attending the dentist clinic at Zagazig University Hospital were included in the study. A questionnaire was used to determine patient satisfaction levels upon completion of treatment in the dental clinic. Results: about half of the patients were satisfied with ease of getting care and health care providers. Also, most of them were satisfied with all items of time, condition and treatment provided except time in waiting area and explained fees only 22% and 9.1% respectively were satisfied. Regarding the outcome 72.2% of patients had improved dental health. 56.1% of patients were satisfied of the service, 59.6% will recommend this service to others. More than 60 percent of patients predict expected improvement in service (60.1%). Statistical significant difference was observed between level of patient satisfaction and age and number of visits Conclusions: Overall patient satisfaction was good. Although there were some points in different areas had poor satisfaction level.
Abstract: Introduction: patient satisfaction is how much the individual regards the health care service. Measuring patient satisfaction became a method for obtaining patients' views about their care and adopted widely as an outcome indicator of quality of health care. Objectives: to assess the patient satisfaction regarding the dental health care services an...
Show More
